Martin Edenhofer
Wed, 22 Sep 2004 23:43:08 -0700
Hi,
we are proud to announce OTRS 1.3.1 (Sandy Beach) today. The first official release of OTRS 1.3. Sandy Beach has many nifty new features.
Here are some of them: ======================
General:
--------
o new Stats Framework (easy to create own stats modules)
o WebInterface for GenericAgent
o WebInterface for PostMaster filter
o Ticket Bulk feature
o new PreApplicationModule layer for agent and customer
interface, usable for login info changes, welcome messages
or license infos
o new notification module for customer panel (like existing
notification module layer for agent interface)
o new Radios authentication modules
o improved customer panel with fulltext search
o improved customer panel with icons
o added customer panel MyTickets and CompanyTickets feature
o added mulit serach options to customer serach e. g.
"name+phone" in customer search
o added multi customer id support
o added <OTRS_CUSTOMER_*> tags for salutatuion, signateure
and std. responses
o added global TimeZone feature Email handling:
---------------
o added follow up check feature based on references
and in-reply-to header
o new auto convert of incoming html only emails to text/plain Frontend:
---------
o new language translations
o new .dtl Block feature
o new .dtl Include feature
o new language custom and module translations files
o html application output filter layer
o attachment size is now shown
o multi attachments in compose message or note
o ticket_history is now with i18n support Session:
--------
o new session config option, MaxSessionIdleTime
o new session config option, SessionUseCookieAfterBrowserClose
to keep cookies in browser (after closing the browser) till
expiration of session (default is 0). System:
-------
o new feature to use crypted database password option in
Kernel/Config.pm
o improved utf-8 support
o improved database handling of large objects
o improved otrs LDAP modules with AlwaysFilter and Charset options(details: http://cvs.otrs.org/cvsweb.cgi/otrs/CHANGES?rev=1.131.2.1)
Upgrading: ========== For those folks who are using OTRS 1.2 and want to upgrade to 1.3 please read the UPGRADING and INSTALL files.
Bugreports:
===========
http://bugs.otrs.org/ (Thanks!)Online Documentation:
=====================
http://doc.otrs.org/1.3/en/html/
http://doc.otrs.org/1.3/de/html/Download:
=========
ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)
ftp://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen)
ftp://ftp.samurai.com/pub/otrs/ (Canada/Toronto)(a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/)
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We appreciate your help with the development of OTRS. :-)
Have a lot of fun!
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
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