Hi D'Arcy

> On 18/04/2017, at 5:17 am, D'Arcy Cain <da...@vybenetworks.com> wrote:
> 
> <snip>
> One user (that we know of so far) has a different experience.  In that case 
> they are asked for a mailbox number first.  <snip>
> 
> I have tried searching for this issue but nothing seems to apply.  Most 
> discussions are about "*97" vs. "*98".  Can anyone suggest another field of 
> enquiry?


Try this:

        asterisk -r
        core set verbose 10
        [get user to trigger fault]
        [examine console output, and post to list if still unclear]

If you don't solve it yourself, then we'll be able to help further once we've 
seen the output.

HTH,

Pete


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