Thanks for the suggestion - That is what is currently in place, but it allows queue-jumping as Asterisk does not know that one queue should be serviced (drained) before the other. That can be improved upon by doing a Waiting count on the 2nd queue etc etc, but there is always a q-jumping scenario unless the whole thing is managed inside a single queue.
Cheers, Steve On Thu, 11 May 2017 at 16:36 Alexander Lopez <alex.lo...@opsys.com> wrote: > If after 60 seconds you mean ’60 seconds of caller hold time’ then set up > another queue as overflow, > > > > Set the first queue to timeout after 60 secs. Then send to the overflow > queue with all agents/members as same priority. > > > > > > > > *From:* asterisk-users-boun...@lists.digium.com [mailto: > asterisk-users-boun...@lists.digium.com] *On Behalf Of *Steve Davies > *Sent:* Thursday, May 11, 2017 7:18 AM > *To:* Asterisk Users Mailing List - Non-Commercial Discussion < > asterisk-users@lists.digium.com> > *Subject:* [asterisk-users] Using queue priorities to add agents > > > > Hi, > > > > I have a scenario that I am failing to implement using the Queue app, but > which I had thought would be commonplace... > > > > 1) (this bit works fine) I want a queue caller to have access to the basic > set of agents initially, with an overflow to additional agents if they are > busy - This is done using penalty: > > > > queues.conf: > > member => SIP/dev1,0,Agent1 > > member => SIP/dev2,0,Agent2 > > member => SIP/dev3,1,Agent3 is overflow > > > > 2) But, after 60 seconds, I want Agent 3 to be included whether the 1 and > 2 are busy or not. None of the queuerules options seem to achieve this > because regardless of which agents are included or not, the penalty used to > group them is also penalising them. > > > > Help? Is what I want possible? > > > > PS. I did consider hacking the meaning of QUEUE_MIN_PENALTY so that it > actually increases lower penalties to it's current value, thus putting them > on an even footing, instead of blocking out agents. > > > > Thanks, > > Steve > >
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