Dear John,

I can't answer your questions with the limited information you supply, but
I would recommend contacting the company that sold you the detector.  Most
probably that's the maker of your diffractometer.  They'll be able to help
you out.  If it's something that requires repair, they might even send you
a loan instrument while taking care of yours.  If you bought the detector
directly from Dectris, please send an email to our support team with
details.

All best.


Andreas



On Fri, Jul 14, 2017 at 6:14 PM, John Hardin <jwhcambri...@gmail.com> wrote:

> Hi,
>
> We have recently noticed an issue with our Pilatus (biased pixels/vertical
> lines).
> I was curious as to whether anyone else has seen this or might know what
> could have caused it?
>
> Best,
> John
>
>
>


-- 
<https://www.dectris.com>
Andreas Förster, Ph.D.
MX Application Scientist, Scientific Sales
Phone: +41 56 500 2100 | Direct: +41 56 500 21 76 | Email:
andreas.foers...@dectris.com
DECTRIS Ltd. | Taefernweg 1 | 5405 Baden-Daettwil | Switzerland |
www.dectris.com

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