We have seen this mostly with manual installs. Error: Could not start AVG
Instance (17) has to do with the DLL. Please contact supp...@declude.com if
you need assistance.

 

1.       Stop decludeproc

2.       Download  <http://interim.declude.com/41048/AVG-DLL.zip>
http://interim.declude.com/41048/AVG-DLL.zip

3.       Extract and replace the dll files overwriting your current dlls.

4.       Start decludeproc

5.       If the error persists or you get error 2 or error 4

6.       Stop decludeproc

7.       Delete all files in \declude\scanners\avg\db\

8.       Start decludeproc this will initiate a new download of the AVG
signatures

 

David Barker
VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
 <mailto:dbar...@declude.com> dbar...@declude.com

 

 

 

From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Harry
Vanderzand
Sent: Friday, May 07, 2010 2:09 PM
To: declude.virus@declude.com
Subject: [Declude.Virus] embedded AVG issue

 

I though I would check my virus logs which I have not done for a while.

 

It is not working.

 

See log entry:

05/07/2010 14:06:13.502 qb42e000000250010.smd Scanned: Virus Free [MIME: 1
125]

05/07/2010 14:06:18.720 q9904000000280052.smd Vulnerability flags = 862

05/07/2010 14:06:18.814 q9904000000280052.smd Error: Could not start AVG
Instance (17)

05/07/2010 14:06:18.814 q9904000000280052.smd Scanned: Virus Free [MIME: 2
1293]

 

What could be the issue here?

 

Thank you

 

Please note our new Address

 

Harry Vanderzand

Intown Internet

740 Erbsville Road

Waterloo, On, N2J 3Z4

519-741-1222

 

DISCLAIMER: The information in this message is confidential and may be
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message by anyone else is unauthorised. If you are not the intended
recipient, any disclosure, copying,or distribution of the message, or any
action or omission taken by you in reliance on it, is prohibited and may be
unlawful. Please immediately contact the sender if you have received this
message in error. Thank you. 

 

 


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