[dev] New Feature: Queue Preferences

[Martin Edenhofer]

Hi,

JFI, there is a new feature in CVS which will be availabe in OTRS 2.3.x.

QueuePreferences
================

In the past we got may requests that many users want to store more  
attributs for queues (even for customizations to add features based on  
some queue attributes).

So in the past if you wanted to do this you needed to patch 3 files:

o Kernel/System/Queue.pm
o Kernel/Modules/AdminQueue.pm
o Kernel/Output/HTML/Standard/AdminQueueForm.dtl

So this is not really maintainable from on version to the next version  
and you need to add these 3 files always to your .opm file (if you  
create one).

-=> Time for an module layer to save resources for customizations. :)

So it's very easy to have new queue attributes by only adding a config  
option like this (1:1 the same as for agent or customer preferences).  
Yes, you also can change this queue attributes in the admin area under  
"Queue Management":

    $Self->{QueuePreferences}->{EscalationNotifyLevel} = {
        Module => 'Kernel::Output::HTML::QueuePreferencesGeneric',
        Label => 'EscalationNotifyLevel',
        Desc => 'Define the level of escalation notify.',
        Block => 'Option',
        Data => {
            '' => '-',
            10 => '10%',
            20 => '20%',
            30 => '30%',
            40 => '40%',
            50 => '50%',
            60 => '60%',
            70 => '70%',
            80 => '80%',
            90 => '90%',
        },
        PrefKey => 'EscalationNotify',
    };

Of course you also can create your own  
Kernel::Output::HTML::QueuePreferencesXXX module for own data lookups  
or what ever.

PS1: Yes, you also can use these type of queue attributs in any  
templates by using <OTRS_QUEUE_EscalationNotify> if EscalationNotify  
is the PrefKey.

PS2: Yes, you also get this queue attributes back from core modules  
Kernel::System::Queue->QueueGet(). It's just the same as for agents  
and customers.

 -=> Developer Manual will be updated soon as possible.

Greetings,

 -Martin

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