Re: [dev] Using ACL

[Михаил Лукин]

Nils,

thanks a lot, it works just perfect under ordinary user!

On Thu, Dec 3, 2009 at 4:10 PM, Nils Leideck - ITSM <nils.leid...@leidex.net
> wrote:

> Hi,
>
> On 03.12.2009, at 13:05, Михаил Лукин wrote:
>
> I'm trying to use ACL in my clean OTRS installation (2.4.5, [ OTRS::ITSM
> 1.3.2 ]).
> I added this code to Config.pm:
>
>     $Self->{TicketAcl}->{'ACL-Name-1'} = {
>>         # match
>> properties
>>         Properties => {
>>             # current ticket match
>> properties
>>         },
>>         # return possible options (white
>> list)
>>         Possible => {
>>             # possible ticket options (white
>> list)
>>             Ticket => {
>>                 Queue => ['Junk'],
>>             },
>>         },
>>     };
>>
>
> Just for a test. This should allow me to create/move tickets only to Junk
> queue. Am I right? Anyway, AgentTicketPhone action and AgentTicketMove
> action allow me to choose any of 4 out-of-the-box queues (Raw, Junk, Mics
> and Postmaster).
>
> Please, what am I doing wrong?
>
>
> what is your user account in OTRS?
>
> If you use r...@localhost, ACLs are not considered.
>
>
> Nils Leideck
>
> --
> Nils Leideck
> Senior Consultant
> nils.leid...@leidex.net
>
> https://webint.cryptonode.de / a Fractal project
>
>
>
>
>
>
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-- 
regards,
Mikhail

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