Re: [e-smith-devinfo] Is this appropriate?

[Brandon Friedman]

Hi Joseph

I don't argue with what you say... I just feel the comments that were made are 
out-of-line...... You cannot insult a 'potential' customer(or 
anyone for that matter) on a public forum, in the way Kirrily did. It isn't the first 
time it's happened either.

I don't feel that it was necessary...... 

Joseph Morrison <[EMAIL PROTECTED]> said:

> Hello Jelmer,
> 
> Of course we would never engage in a dialogue like this with a customer
> in a public forum. We strongly agree with you that the customer is
> always right.
> 
> However, I should make sure it is clear that Ken Yuinipo is not a
> customer. He is using our software for free (which he is completely
> welcome to do), and is using our public forums (which we host using our
> hardware and Internet connections) to make accusations about us that are
> unwarranted and untrue.
> 
> That really smarts, considering that we have spent a great deal of time
> and money developing and maintaining the software that he enjoys (at no
> charge). We have also gone to great lengths to avoid messing with the
> GPL on our server software.
> 
> Given that these accusations were made in a public forum - again, by
> someone that we have no formal relationship with -  we feel that it is
> completely appropriate for us to defend ourselves in the same forum.
> 
> Best regards,
> - Joe
> 
> Jelmer Kuperus wrote:
> > 
> > Ever heard of the phrase 'The customer is always right' :P
> > 
> > Telling customers that they're clueless hmm what a novell ideam, got to pass
> > that on to the marketting dep.
> 
> -- 
> Joseph Morrison, AVP Technology Strategy      +1 613 368 4399
> Network Server Solutions Group                        [EMAIL PROTECTED]
> Mitel Networks, Ottawa, Canada                        http://www.mitel.com
>

-- 
Regards
Brandon Friedman
Product Manager

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