I understand and agree. Still ask for an escalation. “Asking around” isn’t a suitable or professional response.
From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Tom Miller Sent: Thursday, June 8, 2017 10:26 AM To: exchange@lists.myitforum.com Subject: Re: [Exchange] Office 365 support for Exchange I called in the case on Monday. I was told that he "asked around" and that a restore was not possible. I find that unacceptable given what we are charged for business E3. The technician even told me to get an archiving product. Really?! To me the support experience was better with the "old" way and I worked with some skilled professionals. This one guy I worked with this week seemed like he didn't even understand how Office 365 works and was very "Level I". I also have no way to track cases like I used to. I would hardly call this an improvement. On Thu, Jun 8, 2017 at 10:19 AM, Michael B. Smith <mich...@smithcons.com<mailto:mich...@smithcons.com>> wrote: How long has the account been gone? If it is less than 30 days, request an escalation. Yes, the support experience is changing. I don’t have details, that’s all they’ve told MVPs, that “things are changing”. From: listsad...@lists.myitforum.com<mailto:listsad...@lists.myitforum.com> [mailto:listsad...@lists.myitforum.com<mailto:listsad...@lists.myitforum.com>] On Behalf Of Tom Miller Sent: Thursday, June 8, 2017 9:57 AM To: exchange@lists.myitforum.com<mailto:exchange@lists.myitforum.com> Subject: [Exchange] Office 365 support for Exchange Something is different with Office 365 support. I used to be able to register an issue online and view ticket status and such. Now I have to do this thing where I have a technician call me. So far technicians seem to be USA based - perhaps a change in Microsoft's support model? Today Microsoft told me that they cannot restore a user's e-mail account. We have Office 365 E3 business. I have had Microsoft provide e-mail restores in the past...so what's going on? Anyone having the same experience? Tom
