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Re: [GKD-DOTCOM] Using Intermediaries to Facilitate Communication

Pam McLean
Mon, 24 Nov 2003 16:15:02 -0800

There has been discussion of email as against broadband connections, and
of the reality of mediators in written communications.

On Wednesday, November 19, 2003 Don Osborn wrote:

..(snip)...
> I'm not at all comfortable with the notion of person-to-person or
> web-to-individual(s) information being mediated where it's not
> absolutely necessary, and then only as a temporary strategy and with as
> few transformations as possible.
..(snip)...

I'm writing to agree. We have to go with what we can get, but mediation
is not an ideal long-term solution. OOCD 2000+ (Oke-Ogun Community
Development Agenda 2000 Plus) is working with various kinds of mediated
and non mediated information. At
<http://homepage.ntlworld.com/pam.mclean/BaaleAgbe.wmv> there is a video
clip from Ago-Are. It shows the Baale Agbe, who is the chief of the
farmers in Ago-Are. I had been asked to find out what farmers needed, so
David, the project manager, arranged a meeting with the farmers through
Baale Agbe. The meeting was conducted in Yoruba. Afterwards Baale Agbe
spoke to the video camera, in English, following a structure that was
used for a series of similar interviews. The background noise comes from
people chatting after the meeting. Its not a perfect video - but David
and I were video-camera novices trying to overcome the digital divide
and enable people to speak for themselves. I offer it as an example of
ICT use and an illustration of our desire to enable direct
communication, not to limit it, or to mediate it.

I will further illustrate the present situation regarding communication
with another example, this time one of various kinds of family
communication. It is best understood if you have first been introduced
to the family in question, the Oyawale family.

The initiator of the OOCD 2000+ project, the late Peter Adetunji Oyawale
was born in Ago-Are, Oke-Ogun, Oyo State, Nigeria (where OOCD 2000+
opened its InfoCentre in June this year.) His vision was for an
integrated information, education, training and communication service
that would be built on existing local community structures, and would
emphasise the spoken word in the local language so that illiterate
people, like his parents, would be included. Tragically Peter was killed
when the project was in its very early practical stages after years of
ideas and planning. Peter had been working in the IT industry in the UK.
He had a British wife, Agnita, and four children. Agnita, and I
supported the project on the UK side. Other people had started to
support Peter in Oke-Ogun.

Agnita knows about letters that try to cut across illiteracy and
language barriers. There are no telephones in Ago-Are. After Peter's
death the family tried to keep in touch. Handwritten letters came to
Agnita, written by intermediaries, passed from hand to hand by people
travelling between Ago-Are and Agnita's part of London. When I visit
Ago-Are I usually take letters from Agnita.

The family use email more now. Peter's Uncle Timothy speaks English. He
increasingly uses email rather than letters to contact Agnita, or me, on
his own behalf or to pass on family messages. Mr Timothy Oyawale is a
farmer in Ago-Are. He serves on the OOCD committee and has worked very
actively to help David, the OOCD project manager. Mr Timothy gets David
to actually send the email when he travels to Ibadan. (David provides a
similar service for various people in Ago-Are)

We can't send photos via the Internet into Ago-Are (although David
sometimes sends me photos about the project from Ibadan) but it would be
good if we could.. Last time I went to Ago-Are there was no opportunity
to see Agnita before I left to take letters. However I was taking my
laptop with me, so Agnita emailed me some recent photos of herself and
the children. I shared the photos with the family in Ago-Are on various
occasions. One of my abiding memories is sitting with Muji (from the
InfoCentre) next to Peter's mother in front of the laptop. I named the
children as the various photos came up, and Peter's mother reached her
hand out to the pictures of the grandchildren she has never met,
nodding, smiling at them, speaking their names, and (as Muji told me)
praying for them.

Videos are even better than photos, and, technically, can of course be
sent via the internet (like the Baale Agbe clip mentioned earlier). I
am not, in principle, against applications that are more bandwidth
hungry than email. In theory it could even be done in real time. Video
is great for family communication, and all sorts of other applications.
The day that I was due to leave Ago-Are Peter's mother came to visit,
along with Timothy Oyawale. She sat in front of my video camera,
speaking her heart out for Agnita and the children, in Yoruba. Uncle
Timothy sat by her repeating in English what she had said. It was
infinitely more than the old handwritten greetings could ever convey.
Agnita has the recording at home now on a VCD to play on her computer.
My role was simply to fill the physical communication gaps that are
covered elsewhere by ICT infrastructure.

Of course there are lots of desirable things that can only be done with
broadband. However I live in the real world, and I connect with a rural
area that doesn't have any connectivity, and I'm not a techie. We
haven't been part of any pilot project with any kind of donor push. This
is a small local grassroots needs led project. We started just as a tiny
group of people with an urgent need to communicate across the digital
divide, and driven initially by an emotional need to ensure that Peter's
vision survived his death. Now we have one InfoCentre (without
connectivity) and the vision for ten more and community radio and
connectivity. We are not part of the world that some list members refer
to where "money is not a problem". It is a very real problem, so if
people tell me that we could get email sooner and in a more sustainable
way than we could get broadband, then I say, "Yes please, let's try for
that."

Do I think that email alone is good enough? Of course a simple email
connection is nowhere near what we need in order to do all we want to do
- but it would be a great start and a lot better than nothing,
especially if we could get it in all ten places that Peter hoped. The
OOCD team, and the communities they try to serve could start to
communicate effectively with each other across Oke-Ogun, and from
Oke-Ogun to Ibadan, and to the rest of Nigeria, and to friends and
relatives, who, like Peter, have left home in search of educational
opportunities and work. In addition, the OOCD team could communicate
directly with the international connected community instead of going
through me (limited by individual email costs of course). At last it
would be possible to send an email to David and expect a reply in hours
or days, instead of weeks or months. We could get information into, as
well as out of, Oke-Ogun, and when email were not enough we could back
them up with CD-Roms and suchlike as we do now.

Naturally, once we could communicate better we would want to move the
project onto its next stages so we would soon be pushing for more
bandwidth. But this project has always had to go a step at a time,
directed by the vision Peter left in the UK, and realised locally in
Nigeria, by Peter's supporters there. Getting David, via VSO was one
great step, running HIV/AIDS awareness was the next, opening the
InfoCentre was another, starting the first services and training at the
InfoCentre, albeit in a small way, has come next, connectivity is
another objective.

Getting email services would be a great step forward, well worth
striving for both in its own right and as a first step towards something
more.

Pam McLean
CAWD UK on behalf of OOCD 2000+



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