[otrs-i18n] avoiding reinsert of body text

[Carlos G Oyarzabal]

Hi list,
 
I am using OTRS 2.1. under FreeBSD.
When I used any response listed under "Compose Answer (email)" always is
inserted the Body of the original message as follows:
 
1:    salutation
2:   > original body  (6 lines with ">" symbol)
3:   the body of the response choose from Compose Answer (email)
4:   the signature
 
I would like to avoid the section 2 because the body of the response grow
every time I use a response.
I did check /Modules/AgentTicketCompose.pm file at subroutine new at the
begining of file:
 
- - - - - - - - - - - 
    # get response format
    $Self->{ResponseFormat} =
$Self->{ConfigObject}->Get('Ticket::Frontend::ResponseFormat') ||
      '$Data{"Salutation"}
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
 
$Data{"StdResponse"}
 
$Data{"Signature"}
';
- - - - - - - - - - - - 
 
and I did modify as follows:
 
- - - - - - - - - - - - - 
    # get response format
    $Self->{ResponseFormat} =
$Self->{ConfigObject}->Get('Ticket::Frontend::ResponseFormat') ||
      '$Data{"Salutation"}
 
$Data{"StdResponse"}
 
$Data{"Signature"}
';
- - - - - - - - - - - - 
 
but the OTRS software continue inserting the text generated from
 
$Data{"OrigFrom"} $Text{"wrote"};
$Data{"Body"}
 
 
Any help will be apreciated.
 
Best regards from México.
 
Carlos
 
 
 
Con un atento saludo
 
Grupo CASH / BeHelper Internacional
WEB CALL CENTER SOLUTIONS AND HELPDESK SERVICES
Carlos G. Oyarzabal, Ing.
 
[EMAIL PROTECTED]
Oficina: (272) 724-3921 conmutador
Móvil: 044 272 703-3018
Nextel: 52* 304 971*1
 
 

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