Re: [otrs-i18n] Notification email

[Christian Schoepplein]

Hi Emily,

On Do, Mai 24, 2007 at 10:42:35 +0100, Emily Flynn wrote:
>I?m having a problem with our system (2.1.7) in that when a new ticket gets
>issued by a customer, I don?t receive a notification email.  I have the boxed
>ticked in the user management console that should make me receive a mail, but I
>don?t.  I receive mails if a ticket is altered, and also an admin notification
>mail will reach me no problem.  It?s only when a new ticket gets issued that
>I?m not receiving mail, and that?s the most important mail of all!

I've heard of that problem before but we were not able to reproduce it. 
On our test systems allways a message was sent out if a customer has 
created a new ticket via the customer panel.

However, please open a bug report on this issue on

   http://bugs.otrs.org

>-Emily


-- Christian

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