Martin Edenhofer
Wed, 23 Jul 2008 15:01:09 -0700
Amir,it's used in the admin area as Queue or SLA attribute and means the time limit where the ticket need to be solved.
E. g. you use 6h escalation solution time and the tickets in this Queue or with this SLA get not solved within this time, then ticket gets escalated.
I hope it helps. :) -Martin On Jul 22, 2008, at 08:23 , <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> wrote:
Hi Martin Please describe this term "Escalation - Solution Time" what does mean and use above term? Regards EMAILING FOR THE GREATER GOOD Join me
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