Колдунов Дмитрий Викторович
Sun, 28 Sep 2008 07:01:58 -0700
Hi everybody,I have installed OTRS 2.3.2 and configured it using Russian with utf-8 charset on FreeBSD 7.0-Release box. I encoutered the problem that is very much like the one I found at [otrs-i18n] mailing list:
http://lists.otrs.org/pipermail/i18n/2005-December/000134.htmlThe body of system - generated letters looks fine in e - mail clients and in webmail frontend.
But in the header some Russian symbols are lost. I'm using SMTP method for sending letters. Here's full quote of the letter I reseved from OTRS. Return-path: <> Received: from otrs-old.600.su by 600.su (MDaemon) with ESMTP id md50000872221.msg for <[EMAIL PROTECTED]>; Mon, 29 Sep 2008 00:22:13 +1100 Authentication-Results: 600.su x-ip-helo=pass smtp.helo=otrs-old.600.su (ip=192.168.1.55); x-ip-mail=pass smtp.mail= (ip=192.168.1.55) Content-Type: text/plain; charset="utf-8" Content-Disposition: inline Content-Transfer-Encoding: quoted-printable MIME-Version: 1.0 Subject: Re:=?UTF-8?Q?=20?=[Ticket#2008092970026] New Owner "=?UTF-8?Q?=D0=94=D0=BC=D0=B8=D1=82=D1=80=D0=B8=D0=B9=20=D0=92=D0?= =?UTF-8?Q?=B8=D0=BA=D1=82=D0=BE=D1=80=D0=BE=D0=B2=D0=B8=D1=87=20?= =?UTF-8?Q?=D0=9A=D0=BE=D0=BB=D0=B4=D1=83=D0=BD=D0=BE=D0=B2?="! X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/) X-Mailer: OTRS Mail Service (2.3.2) Date: Mon, 29 Sep 2008 00:22:10 +1100 X-Loop: yes Message-ID: <[EMAIL PROTECTED]>To: "=?UTF-8?Q?=D0=9A=D0=BE=D0=BB=D0=B4=D1=83=D0=BD=D0=BE=D0=B2=20=D0?= =?UTF-8?Q?=94=D0=BC=D0=B8=D1=82=D1=80=D0=B8=D0=B9=20=D0=92=D0=B8?= =?UTF-8?Q?=D0=BA=D1=82=D0=BE=D1=80=D0=BE=D0=B2=D0=B8=D1=87?="=?UTF-8?Q?=20?=<[EMAIL PROTECTED]>
Organization: 600 From: =?UTF-8?Q?=D0=A2=D0=B5=D1=85=D0=BF=D0=BE=D0=B4=D0=B4=D0=B5=D1=80?= =?UTF-8?Q?=D0=B6=D0=BA=D0=B0=20=D0=BE=D1=82=D0=B4=D0=B5=D0=BB=D0?= =?UTF-8?Q?=B0=20=D0=98=D0=A2=20?=<[EMAIL PROTECTED]>X-MDHeloLookup-Result: pass smtp.helo=otrs-old.600.su (ip=192.168.1.55) (600.su)
X-MDMailLookup-Result: pass smtp.mail= (ip=192.168.1.55) (600.su) X-Spam-Report: * 1.7 SUBJECT_ENCODED_TWICE Subject: MIME encoded twice * -100 USER_IN_WHITELIST From: address is in the whitelist * -4.7 BAYES_00 BODY: Bayesian spam probability is 0 to 1% * [score: 0.0000] * 0.0 UPPERCASE_25_50 message body is 25-50% uppercase X-Spam-Status: No, score=-103.00 required=7.0 X-Spam-Level: X-Spam-Processed: 600.su, Mon, 29 Sep 2008 00:22:13 +1100 (processed during SMTP session) X-Rcpt-To: [EMAIL PROTECTED] X-MDRcpt-To: [EMAIL PROTECTED] X-Return-Path: X-Envelope-From: X-MDaemon-Deliver-To: [EMAIL PROTECTED] *** THIS IS JUST A NOTE *** The owner of your ticket "2008092970026" has been changed to"=D0=94=D0=BC=D0=B8=D1=82=D1=80=D0=B8=D0=B9 =D0=92=D0=B8=D0=BA=D1=82=D0=BE= =D1=80=D0=BE=D0=B2=D0=B8=D1=87 =D0=9A=D0=BE=D0=BB=D0=B4=D1=83=D0=BD=D0=BE=
=D0=B2. http://otrs-old.600.su/otrs/customer.pl?Action=3DCustomerZoom&TicketID=3D15 Your OTRS Notification Master *** THIS IS JUST A NOTE ***= <END OF Quotation> How can I avoid this problem? Good luck!
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[otrs-i18n] Email subject encoding problem on Russian utf-8 OTRS 2.3.2 system Колдунов Дмитрий Викторович