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[otrs-i18n] Email subject encoding problem on Russian utf-8 OTRS 2.3.2 system

Колдунов Дмитрий Викторович
Sun, 28 Sep 2008 07:01:58 -0700

Hi everybody,
I have installed OTRS 2.3.2 and configured it using Russian with utf-8 charset on FreeBSD 7.0-Release box. I encoutered the problem that is very much like the one I found at [otrs-i18n] mailing list:
http://lists.otrs.org/pipermail/i18n/2005-December/000134.html

The body of system - generated letters looks fine in e - mail clients and in webmail frontend.
But in the  header some Russian symbols are lost.
I'm using SMTP method for sending letters.

Here's full quote of the letter I reseved from OTRS.   Return-path: <>
Received: from otrs-old.600.su by 600.su (MDaemon)
with ESMTP id md50000872221.msg
for <[EMAIL PROTECTED]>; Mon, 29 Sep 2008 00:22:13 +1100
Authentication-Results: 600.su
x-ip-helo=pass smtp.helo=otrs-old.600.su (ip=192.168.1.55);
x-ip-mail=pass smtp.mail= (ip=192.168.1.55)
Content-Type: text/plain; charset="utf-8"
Content-Disposition: inline
Content-Transfer-Encoding: quoted-printable
MIME-Version: 1.0
Subject: Re:=?UTF-8?Q?=20?=[Ticket#2008092970026] New Owner
"=?UTF-8?Q?=D0=94=D0=BC=D0=B8=D1=82=D1=80=D0=B8=D0=B9=20=D0=92=D0?=
=?UTF-8?Q?=B8=D0=BA=D1=82=D0=BE=D1=80=D0=BE=D0=B2=D0=B8=D1=87=20?=
=?UTF-8?Q?=D0=9A=D0=BE=D0=BB=D0=B4=D1=83=D0=BD=D0=BE=D0=B2?="!
X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/)
X-Mailer: OTRS Mail Service (2.3.2)
Date: Mon, 29 Sep 2008 00:22:10 +1100
X-Loop: yes
Message-ID: <[EMAIL PROTECTED]>
To: "=?UTF-8?Q?=D0=9A=D0=BE=D0=BB=D0=B4=D1=83=D0=BD=D0=BE=D0=B2=20=D0?= =?UTF-8?Q?=94=D0=BC=D0=B8=D1=82=D1=80=D0=B8=D0=B9=20=D0=92=D0=B8?= =?UTF-8?Q?=D0=BA=D1=82=D0=BE=D1=80=D0=BE=D0=B2=D0=B8=D1=87?="=?UTF-8?Q?=20?=<[EMAIL PROTECTED]>
Organization: 600
From: =?UTF-8?Q?=D0=A2=D0=B5=D1=85=D0=BF=D0=BE=D0=B4=D0=B4=D0=B5=D1=80?=
=?UTF-8?Q?=D0=B6=D0=BA=D0=B0=20=D0=BE=D1=82=D0=B4=D0=B5=D0=BB=D0?=
=?UTF-8?Q?=B0=20=D0=98=D0=A2=20?=<[EMAIL PROTECTED]>
X-MDHeloLookup-Result: pass smtp.helo=otrs-old.600.su (ip=192.168.1.55) (600.su)
X-MDMailLookup-Result: pass smtp.mail= (ip=192.168.1.55) (600.su)
X-Spam-Report:
* 1.7 SUBJECT_ENCODED_TWICE Subject: MIME encoded twice
* -100 USER_IN_WHITELIST From: address is in the whitelist
* -4.7 BAYES_00 BODY: Bayesian spam probability is 0 to 1%
* [score: 0.0000]
* 0.0 UPPERCASE_25_50 message body is 25-50% uppercase
X-Spam-Status: No, score=-103.00 required=7.0
X-Spam-Level:
X-Spam-Processed: 600.su, Mon, 29 Sep 2008 00:22:13 +1100
(processed during SMTP session)
X-Rcpt-To: [EMAIL PROTECTED]
X-MDRcpt-To: [EMAIL PROTECTED]
X-Return-Path:
X-Envelope-From:
X-MDaemon-Deliver-To: [EMAIL PROTECTED]

*** THIS IS JUST A NOTE ***

The owner of your ticket "2008092970026" has been changed to
"=D0=94=D0=BC=D0=B8=D1=82=D1=80=D0=B8=D0=B9 =D0=92=D0=B8=D0=BA=D1=82=D0=BE= =D1=80=D0=BE=D0=B2=D0=B8=D1=87 =D0=9A=D0=BE=D0=BB=D0=B4=D1=83=D0=BD=D0=BE=
=D0=B2.

http://otrs-old.600.su/otrs/customer.pl?Action=3DCustomerZoom&TicketID=3D15

Your OTRS Notification Master

*** THIS IS JUST A NOTE ***=

<END OF Quotation>

How can I avoid this problem?
Good luck!
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OTRS mailing list: i18n
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  • [otrs-i18n] Email subject encoding problem on Russian utf-8 OTRS 2.3.2 system Колдунов Дмитрий Викторович