> 
> L1 and hopefully L2 support will be handled within the organisation.  T 
> and I have been working on documenting standard procedures, and in the 
> past 2 months or so most of them have been handed over to the client's 
> support team, along with some scripts that make life easier for them 

Do you/company plan to make some of this documentation available for
use to wider community or will they be only for the company? I would
think a lot of people would be interested in such documentation.

Vikas


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