Hello, everyone.

 

It seems that I have narrowed the Jaws crashing issue on my current Windows
7 computer down to the following sequence of events.

 

Jaws seems to crash when I exit Microsoft Word while Outlook is also open.
Once this happens, Jaws will stop speaking, and I can't re-activate Jaws
either via the usual Alt Control J shortcut, or the Windows R command.

 

The only way I can re-start Jaws is to do a hard shut-down of the computer.

 

My sighted wife says Jaws looks like it is still up on the screen, but she
can't do anything to re-activate it either, short of manually shutting down
the computer.

 

Does anyone have a sequence of steps to get out of this issue?

 

Does anyone know if FS is aware of the problem??

 

I did not have this problem prior to  updateing to Jaws 18.

 

Dr.  Tom Behler from Michigan

 

 

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