No external sound card. I will try narrator, but my sighted friend doesn't
see any thing out of the ordinary when this happens and she can't do any
thing with the mouse. Tom
-----Original Message-----
From: Subash
Sent: Sunday, April 23, 2017 1:50 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Continued Jaws Crashing
Hi Tom, are you using an external sound card?
Reason, I am, and whenever jaws crashes, I just unplug and plug it back and
it resolve the problem.
Another thing to try, if you have another screen reader, or narrator, load
it before you exit word and see if there is any message.
-----Original Message-----
From: Tom Behler
Sent: Sunday, April 23, 2017 12:58 PM
To: 'Jaws users list'
Subject: [JAWS-Users] Continued Jaws Crashing
Hello, everyone.
It seems that I have narrowed the Jaws crashing issue on my current Windows
7 computer down to the following sequence of events.
Jaws seems to crash when I exit Microsoft Word while Outlook is also open.
Once this happens, Jaws will stop speaking, and I can't re-activate Jaws
either via the usual Alt Control J shortcut, or the Windows R command.
The only way I can re-start Jaws is to do a hard shut-down of the computer.
My sighted wife says Jaws looks like it is still up on the screen, but she
can't do anything to re-activate it either, short of manually shutting down
the computer.
Does anyone have a sequence of steps to get out of this issue?
Does anyone know if FS is aware of the problem??
I did not have this problem prior to updateing to Jaws 18.
Dr. Tom Behler from Michigan
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