Iomega adds data recovery service

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http://www.insanely-great.com/news.php?id=1277

Iomega adds data recovery service
By ron carlson, Insanely Great Mac
November 19th 2002

A diversified approach to storage solutions and services is the name of the game

Iomega has announced the introduction Iomega Data Recovery Services. The new service 
offers businesses and consumers a comprehensive solution for recovering lost data due 
to hardware failure, file corruption or media damage.

"Most businesses have a backup plan, but nothing is completely fool-proof," said 
Robert Borden, vice president of customer advocacy, Iomega Corporation. "That's why 
businesses and consumers need a reliable partner when data disaster strikes. With 
Iomega Data Recovery Services, our customers can turn to Iomega for industry-leading 
quality and responsive customer service in helping them through the crisis."

When a primary or backup storage system fails, Iomega Data Recovery Services provides 
a risk-free approach to attempt recovery of important data -- no matter whether the 
data loss is caused by a hard drive crash, a forgotten password, an unreadable tape, a 
controller failure, damaged media, or an accidentally deleted or overwritten file.

Service features include:

• Free evaluations and estimates
• Priority and Critical-Response Service levels
• In-lab or optional on-site service for critical jobs with 24/7 emergency help
• Convenient online progress tracking
• The flexibility of recovered data returned in any format, on any media
• An industry-leading guarantee: 100-percent customer satisfaction that recovered data 
is valid and usable, or there is no charge

Supported operating environments include Mac, Windoze, Novell NetWare, UNIX and Linux 
operating systems.

Iomega Data Recovery Services are available today through Iomega's network of IoLink 
Resellers or online. Costs and turnaround time vary depending on the complexity of the 
recovery case. Typically, recoveries for a single hard drive take one to five days 
with prices starting at $500.

Editor's note: Iomega continues to diversify yet still remains focussed on storage. 
The emphasis on integration and services is probably the right direction considering 

BTW, if $500 and up seems dear (and it is), you need to juxtapose that cost against 
the total loss of data that can occur when a hard disk or removable disk goes bad.

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