Hi, The company I work for uses several outsourced companies to deliver systems imaged, with many of the applications already on the box. A different method or more standard method using MDT/SCCM is used for break fix. I’ve been trying to figure out the true costs accurately to compare what it would be to use inhouse or at least on-site tech via SCCM/MDT integration from beginning to end.
The way they seem to calculate it now is that company charges x amount of dollars per imaged pc. The costs when it hits the network and time it takes for the user to actually log in doesn’t come into that calculation. They simply see x dollar per pc, which the internal folks cannot really compete with because they image the pc + deliver the pc + hand it over. Is there any type of math formula anyone has seen that breaks this down that can be used to explain or compare all these costs to management who are not very technical? I find that departments are so disconnected and partitioned that they are only concerned with dropping the cost in their side, which could inflate it in another so the true costs or TCO goes up for the company over all. I’d look into TCO calculators but they take many, many other aspects into it and usually only have 1 number for deployment or support with no calculation around how that number is found. I’m guestimating that if it was done in house/on-site the cost should be less because we already have to have all that in place for break fix anyway.
