Troops Learn to Not Offend

By Gretchen Cuda
Wired News

02:00 AM Apr, 11, 2006

http://www.wired.com/news/technology/1,70576-0.html


A seemingly harmless gesture could get a soldier in hot water, especially 
in a war-torn country. Body language that's meaningless in the United 
States -- such as showing the soles of one's feet -- is offensive in Iraq. 
So the American military is adopting a new video game created to help 
soldiers navigate the mysterious world of international nonverbal language.

Developed by the University of Southern California's Information Sciences 
Institute, the Tactical Language Training Program is different from 
interactive language programs of the past, which focus solely on spoken 
language. In Tactical Iraqi, players navigate a set of real-life scenarios 
by learning a set of Arabic phrases, culturally relevant gestures and 
taboos. Other titles include Tactical Levantine and Tactical Pashto.

Following each lesson, the player is asked to interact with other 
characters using speech and gestures, while a speech-recognition system 
records and evaluates the responses. Accurate responses allow the soldier 
to build a rapport with other characters and advance to the next level.

The Army and Marine Corps have trained about 300 soldiers using the system, 
says Lewis Johnson of USC's Information Sciences Institute. Some of them 
traveled to Iraq with the game to continue their own training and share the 
knowledge with other troops. Johnson expects several thousand soldiers will 
have used the game by the end of the year.

Misunderstanding nonverbal cues such as proximity while speaking, 
handshakes and subtle gestures like bowing the head or placing one's hand 
over the heart can create or destroy trust, says Hannes Vilhjalmsson, the 
project's technical director. "There is a whole sequence of things that has 
to happen in connection with what you are saying, and it's that kind of 
rich context of interaction that we are trying to re-create in the virtual 
environment," he says.

Cultural taboos unknown to Americans can also lead to problems. For 
example, in Iraq, introducing yourself without also introducing everyone 
else with you is impolite. Vilhjalmsson recounts one situation in which an 
Iraqi man gestured to a female soldier by rubbing his fingers together. It 
was meant to indicate friendship, but the soldier interpreted the action to 
have an offensive sexual connotation.

Many new soldiers have little, if any, international experience, says Lt. 
Christopher Seeley of the Marine Corps Expeditionary Warfare School. "An 
18-year-old who joins the military might be in a foreign land for the first 
time and think that everyone does it like we do in America," Seeley says.

Ironically, although the game was developed for the military, it contains 
no weapons or combat situations. It emulates a civil affairs mission and 
develops like a multipart story in which soldiers must gain the trust of 
the people they interact with in order to rebuild communities. "I got a 
kick out of removing the weapons and replacing them with gestures," 
Vilhjalmsson says.

Tactical Language Training is a private company that has licensed the 
technology from USC and will continue developing the software. The company 
might also release a civilian version.

The overwhelming response has both surprised and delighted Vilhjalmsson, 
who sees enormous potential, both for the software and for other 
interactive learning programs.

"I don't think people realize what they're missing when they just learn 
from books," he says. Plus, video games are a great way to engage soldiers. 
"Most of the young troops out there are computer and video-game geniuses," 
he says. "This is something they can relate to."


================================
George Antunes, Political Science Dept
University of Houston; Houston, TX 77204
Voice: 713-743-3923  Fax: 713-743-3927
antunes at uh dot edu



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