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[otrs] Statistics on ticket history

Richard Hinkamp - BeSite
Wed, 07 May 2008 04:00:20 -0700

Hello,

I have a simple report to see how many tickets are closed per agent per period. What I really want is stats to see how many e-mails are sent per agent per period. The data I like to run the stats on is the ticket history. Here I want to check the amount of SendAnswer actions performed per agent. As far as I can see, the stats module is only for tickets. not the ticket history. Is there anything possible with stats on ticket history?

Thanks in advance!

Richard
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