Re: [otrs] how to avoid send emails

[Brett Davis]

If you use "Note" rather than "Compose Answer" link, no email is sent to the 
customer.  I've never used it but the "Phone call" link sounds like it might be 
exactly what you're looking for here.  Do you not have a "Phone call" link over 
on the right side?  It should be the next heading under the "Compose Answer 
(email):" link or links (depending on what you have defined for the queue) 
under a heading that reads "Contact customer (phone):" over on the right side 
when you are zoomed on a ticket.

Brett
<http://www.dynojet.com/>

________________________________
From: [EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of Operacion Control
Sent: Wednesday, May 07, 2008 09:07
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] how to avoid send emails

Thank you Lars
I see that options are to disable "notifications" but I did mean "the mails 
sent to customer that are added to zoom view as responses", so I think I must 
to modify the source code.

Any ideas?

Carlos,


----- Original Message ----
From: Lars Jørgensen <[EMAIL PROTECTED]>
To: User questions and discussions about OTRS.org <otrs@otrs.org>
Sent: Wednesday, May 7, 2008 2:03:16 AM
Subject: Re: [otrs] how to avoid send emails

Hi Carlos.

You can disable it on the queue (Admin -> Queue). There are three customer 
notification options that you can turn off. This applies to all tickets in the 
queue, though.


--
Lars

________________________________
From: [EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of Operacion Control
Sent: Wednesday, May 07, 2008 1:16 AM
To: otrs@otrs.org
Subject: [otrs] how to avoid send emails

Hi guys

I would like to know if OTRS could be set up to avoid send email to customer.

Currently we are supporting several call shops without internet service, just 
using telephone lines.

The user agents notifications must be kept but the notifications to customer 
must be cancelled.

I did look for at SysConfig but I only found check MX & check mail address.

If source code must to be modified, please point me where to do that.

Thanks a lot.

Carlos
Oper & Control




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