Re: [otrs] Illegal division by zero at ../..//Kernel/System/Stats.pmline 1581.

[Klaus Bruno]

Hi Vince Deli

you have to delete it from your database.

i.e. delete from xml_storage where xml_type = "Stats" and xml_key =
"your own faulty query key";

regards,
Bruno

-----Original Message-----
From: [EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of
Vince Deli
Sent: Thursday, May 08, 2008 6:17 PM
To: otrs@otrs.org
Subject: [otrs] Illegal division by zero at
../..//Kernel/System/Stats.pmline 1581.

Whenever I try to access a test stat from the Web interface, I get this
error message.
 
SOFTWARE ERROR:
 
Illegal division by zero at ../..//Kernel/System/Stats.pm line 1581.
 
Is there anyone here on the list that has experienced this? I get the
error no matter which user I use, even root. The line that the error
message refers to in Stats.pm is:
 
if ($TimePeriod / ($ScalePeriod * $Count) >
($Self->{ConfigObject}->Get('Stats::MaxXaxisAttributes') || 100)
 
We have other saved stats that work fine and all I really want to do is
to delete the problematic stat. Any help will be appreciated.
 
Thanks


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