Re: [otrs] Different Pending status of ticket

[Nils Breunese (Lemonbit)]

Nils Breunese (Lemonbit) wrote:

[EMAIL PROTECTED] wrote:

We have these "pending auto close+", "pending auto close-" "pending
reminder" types on a ticket. Could anyone tell me the meaning of each
of these types? When a ticket has status as ‘pending auto close+/-
means what?

Pending auto close+: wait till the specified time and then automatically
set the state to closed succesfully.
Pending auto close+: wait till the specified time and then automatically
set the state to closed unsuccesfully.

That second + was meant to be a -.

Nils Breunse.
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