[otrs] FW: Time units, normal time vs. overtime

[Sune T. Tougaard]

Just in case this got lost in the list problems some time ago, here i ask
again.
 
Thanks.

-- 
/Sune 

 

  _____  

From: [EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of Sune
T. Tougaard
Sent: 23. april 2008 10:11
To: User questions and discussions about OTRS.org
Subject: [otrs] Time units, normal time vs. overtime



Hi, 

I'd like to "expand" the "Time Units" field when handling tickets. 
My users have a need to distinguish between normal time used on a ticket and
overtime used. 
(for billing and statistical purposes, for example) 

I'm imagining that it's a fairly simple thing to do, but i have no idea how
to, as i'm really not a coder. 

Can anyone help? 

Have also had a look at the "Time Accounting" module, but... I just didn't
get it. And it seems a bit overkill for what i need.

Thanks. 

-- 
/Sune 


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