[otrs] postmaster.pl .. multiple ticket requests in user account.

[Jeff]

Hi,

Version 2.0.4 on RedHat.

We have our tickets sent to a "local" account on the otrs server and then
have postmaster.pl check that account on 1 minute intervals. My problem
occurs when a multiple "requests" are sent to the user account within the
same minute. When this happens PostMaster.pl only creates one ticket instead
of two + tickets. Is there a way to process the email and make more than one
ticket when this happens.


Example of users email received:


>From [EMAIL PROTECTED]  Tue May 13 11:31:26 2008
Return-Path: <[EMAIL PROTECTED]>
Received: from im.fsg ([192.168.100.4])
        by ticket.com (8.13.7/8.13.7) with ESMTP id m4DIVQn0007484
        for <[EMAIL PROTECTED]>; Tue, 13 May 2008 11:31:26 -0700
Received: (from [EMAIL PROTECTED])
        by im.fsg (8.11.6/8.11.6) id m4DIJhv21650;
        Tue, 13 May 2008 11:19:43 -0700
Date: Tue, 13 May 2008 11:19:43 -0700
Message-Id: <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
From: [EMAIL PROTECTED]
Subject: New case in the Hardware queue.

Text: HI. Our gold printer isn't working. .....

>From [EMAIL PROTECTED]  Tue May 13 11:31:30 2008
Return-Path: <[EMAIL PROTECTED]>
Received: from im.fsg ([192.168.100.4])
        by ticket.com (8.13.7/8.13.7) with ESMTP id m4DIVQe3007485
        for <[EMAIL PROTECTED]>; Tue, 13 May 2008 11:31:26 -0700
Received: (from [EMAIL PROTECTED])
        by im.fsg (8.11.6/8.11.6) id m4DIJi321655;
        Tue, 13 May 2008 11:19:44 -0700
Date: Tue, 13 May 2008 11:19:44 -0700
Message-Id: <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
From: [EMAIL PROTECTED]
Subject: New case in the Hardware queue.

Text: HI. Our gold printer isn't working.....

******************************************************************************************************************

Example of Ticket created:You will see the "NEW" ticket was created but the
second request was added as additional "text" instead of a "NEW" ticket.

 *From:* [EMAIL PROTECTED]
 *To:* [EMAIL PROTECTED]
 *Subject:* New case in the Hardware queue.
Text: HI. Our gold printer isn't working....



>From [EMAIL PROTECTED]  Tue May 13 11:31:30 2008
Return-Path: <[EMAIL PROTECTED]>
Received: from im.fsg ([192.168.100.4])
by ticket.com (8.13.7/8.13.7) with ESMTP id m4DIVQe3007485
for <[EMAIL PROTECTED]>; Tue, 13 May 2008 11:31:26 -0700
Received: (from [EMAIL PROTECTED])
by im.fsg (8.11.6/8.11.6) id m4DIJi321655;
Tue, 13 May 2008 11:19:44 -0700
Date: Tue, 13 May 2008 11:19:44 -0700
Message-Id: <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
From: [EMAIL PROTECTED]
Subject: New case in the Hardware queue.

[...]

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