Re: [otrs] Moving a locked ticket to a different queue

[Lars Jørgensen]

Hi Q.

Sorry, but that didn't work. My account has full authority on all groups and I 
can't move a ticket that is locked by another agent without taking ownership of 
the ticket first.

Any other suggestions I might try out?


--
Lars

> -----Original Message-----
> From: [EMAIL PROTECTED] [EMAIL PROTECTED] On
> Behalf Of LQ Marshall
> Sent: Thursday, May 08, 2008 5:04 PM
> To: 'User questions and discussions about OTRS.org'
> Subject: Re: [otrs] Moving a locked ticket to a different queue
>
> I think so... Cause I believe I have done that before.
>
> Not certain what exact permissions are required.  I think it may just
> necessitate the authority to move tickets.
>
> Q out...
>
> > -----Original Message-----
> > From: [EMAIL PROTECTED] [EMAIL PROTECTED]
> > Sent: Thursday, May 08, 2008 4:05 AM
> > Subject: [otrs] Moving a locked ticket to a different queue
> >
> > Hi.
> >
> > Is it possible for a supervisor to move a ticket locked by an
> > agent to another queue without taking ownership of the ticket?
> >
> >
> > --
> > Lars
>
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