Re: [otrs] Closed State

[Nils Breunese (Lemonbit)]

[EMAIL PROTECTED] wrote:

Right now, if a customer replies to a closed ticket, the ticket remains closed and does not show in the queue. How do I configure it so that a closed ticket will be marked as open again, and reappear in the appropriate queue, if the customer replies again?

Admin > Queue > Follow up Option: possible.

Nils Breunese.
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