Re: [otrs] Closed State

[Nils Breunese (Lemonbit)]

[EMAIL PROTECTED] wrote:

Quoting "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>:

[EMAIL PROTECTED] wrote:

Right now, if a customer replies to a closed ticket, the ticket  
remains closed and does not show in the queue. How do I configure  
it so that a closed ticket will be marked as open again, and  
reappear in the appropriate queue, if the customer replies again?

Admin > Queue > Follow up Option: possible.

Nils Breunese.

That's already set to "possible".

What is Core::PostMaster::PostmasterFollowUpState set to in SysConfig?  
It is set to 'open' by default.

Nils Breunese.
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/