Re: [otrs] Closed State

[Go Wow]

What version of OTRS you are using?

I'm using version 2.2.6 and when any replies to closed ticket the ticket
gets open for me.

2008/5/19 <[EMAIL PROTECTED]>:

> Quoting "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>:
>
>  [EMAIL PROTECTED] wrote:
>>
>>  If a ticket has been closed, but then the customer replies to it, is it
>>> the default setting that the new response isn't displayed? That's the issue
>>> here.
>>>
>>
>> No, I believe the default setting is that the ticket is opened again. At
>> least, that's how it's working in our installation. This behavior is
>> controlled by the settings I pointed you earlier. Have you created a test
>> ticket, closed it, then replied to it and checked what happened to the
>> ticket?
>>
>
> We've tested several times and we're still testing. Closed tickets simply
> do not reappear if someone responds to them, not even for the original owner
> of the ticket. Strange behavior, isn't it?
>
> ----------------------------------------------------------------
> This message was sent using IMP, the Internet Messaging Program.
>
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>



-- 
Those that make the rule don't play the game!!

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/