[otrs] merging tickets...

[adrian guevara]

I am trying to merge two tickets. Both of which are under my ownership.
However, every time I try to do it, I get a "No Permission" message. Is
there something that I'm missing out?

Also, how can you use the split ticket functionality without enabling phone
tickets? I'd like to be able to create new tickets from emails sent by
customers from the same thread, but with different requirements.

Thanks in advance!

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