Re: [otrs] Customer unable to view other tickets for same Company

[Laurent Minost]

Hi Lars,

Thks for your answer.
What a strange behaviour :)

For Mike : Bug ID is 2870.

BR,

Laurent MINOST

Lars Jørgensen a écrit :

Hi Mike and Laurent,

You can't post bugzilla-links to this mailing list for some reason. Just post 
the bug id and the recipient can search for it on bugs.otrs.org.


--
Lars

-----Original Message-----
From: [EMAIL PROTECTED] [EMAIL PROTECTED] On
Behalf Of Mike Alsweiler
Sent: Thursday, June 19, 2008 9:51 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Customer unable to view other tickets for
same Company

Hi Laurent
Thank you, but unfortunately I think the link you pasted was cut
short... I have not been able to search for the bug successfully, so
would you please post the URL again? Thank you very much for your help
on this!
Regards
Mike

2008/6/19 Laurent Minost <[EMAIL PROTECTED]>:

Hi Mike,

Please check http://bugs.otrs.org/show_bug.cgi?id(70
I think it will help you.

BR,

Laurent MINOST

Mike Alsweiler a écrit :

Apologies if this is a simple question - I'm new to OTRS.

When a customer

logs in to the customer interface, they can click the

Company Tickets button

to see tickets raised by others in their company. If the

user clicks on the

ticket raised by another, he/she gets a No Permission message.

Is there any way of making it possible for all users

within the Company to

view (and hopefully add notes against) tickets raised by

others within their

company?

Thanks in advance!

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--
Mike Alsweiler
Advanced Metering Manager
Formway Metering Services

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email [EMAIL PROTECTED] | skype mikealsweiler
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