[otrs] Ticket edit

[Tom Leonard]

This is my first OTRS installation.  I'm using the system, but can't 
seem to find a function that allows me to edit information previously 
entered with a ticket.  As an example, in a phone ticket, I may need to 
change:

1. Customer ID, simply because I got it wrong in the first place.
2. Accounted time.  I have standard minimum times for initial ticket 
entry.  In the beginning, I missed a few and would like to go back and 
clean this up.

Is there a way to edit this data?
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