Re: [otrs] Ticket edit

[Tom Leonard]

Thanks.  Interestingly, if the ticket was created with a wrong customer 
ID, this works fine.   If no ID was previously defined, it doesn't 
appear to, as there is no ID "link" displayed.  Is it possible to make 
Customer ID a manditory field on a new ticket?  I've looked through the 
admin settings but could not find a parameter for this. 

Nils Breunese (Lemonbit) wrote:
Tom Leonard wrote:

This is my first OTRS installation.  I'm using the system, but can't 
seem to find a function that allows me to edit information previously 
entered with a ticket.  As an example, in a phone ticket, I may need 
to change:

1. Customer ID, simply because I got it wrong in the first place.

Zoom in on the ticket, click Customer and specify the correct customer.

2. Accounted time.  I have standard minimum times for initial ticket 
entry.  In the beginning, I missed a few and would like to go back 
and clean this up.

Add a note to the ticket and specify the time worked.

Nils Breunese.
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