Re: [otrs] Setup Issue on RHEL5 (Access Denied)

[Steve Rizkalla]

Yes I sometimes have a habit of not reading directions completely.... I've now 
configured the database successfully (I believe) and am in the admin setup 
screen. 

 

Anyway I am not looking to customize some of the screens... Like the customer 
creation screen shows LOGO and CUSTOMER NAME so I'm sure there are modifiable 
fields somewhere....

 

Anyway thanks for the kick in the head :-)

 

Steve

 

________________________________

From: [EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of Lars Jørgensen
Sent: Friday, June 20, 2008 7:23 AM
To: 'User questions and discussions about OTRS.org'
Subject: Re: [otrs] Setup Issue on RHEL5 (Access Denied)

 

Hi Steve.

 

If you look at the error, it asks if you've configured the database yet and 
tells you how to do it:

 

No database connect! Error!

  May your database isn't configured yet?

 

 Try the web installer to configure your database:

 

     -->> http://ftp.helicosbio.com/otrs/installer.pl <<--

 

Try that. If that doesn't work, try configuring the database manually. That's 
also specified in the error message you get.

 

 

-- 

Lars

 

         

        
________________________________


        From: [EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of Steve 
Rizkalla
        Sent: Friday, June 20, 2008 1:02 PM
        To: otrs@otrs.org
        Subject: [otrs] Setup Issue on RHEL5 (Access Denied)

        Hi everyone, we're trying to install this onto a RHEL5 server and all 
seemed to have gone well but otrs doesn't start with the following messages. I 
don't see any other setup tasks involving the database but it is definitely 
running, I can log into it just fine. I do not know however the otrs user 
password for MySql. Maybe I don't even need to know it, who knows.... This 
looks like it would be a common problem so I thought I'd ask the list for help. 
Thank you!

        Steve

         

        [EMAIL PROTECTED] ~]# service otrs start

        Starting OTRS..

         Checking httpd ... done.

         Checking MySQL ... done.

         Checking database connect... DBI 
connect('database=otrs;host=localhost;','otrs',...) failed: Access denied for 
user 'otrs'@'localhost' (using password: YES) at /opt/otrs/Kernel/System/DB.pm 
line 203

        ERROR: OTRS-CheckDB-10 Perl: 5.8.8 OS: linux Time: Fri Jun 20 01:58:15 
2008

         

         Message: Access denied for user 'otrs'@'localhost' (using password: 
YES)

         

         Traceback (5253):

           Module: Kernel::System::DB::new (v1.75.2.1) Line: 180

           Module: /opt/otrs/bin/CheckDB.pl (v1.17) Line: 49

         

        No database connect! Error!

          May your database isn't configured yet?

         

         Try the web installer to configure your database:

         

             -->> http://ftp.helicosbio.com/otrs/installer.pl <<--

         

         or configure your database with README.database (DB - Setup Example)

        [EMAIL PROTECTED] ~]#

         

        _________________________________________

        Steve Rizkalla

        Helicos BioSciences Corporation

        617-264-1876 office

        617-264-1776 fax

        http://www.helicosbio.com 

         


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