[otrs] replaced with database email

[Lars Jørgensen]

Hi.

Sometimes we need to send emails to other people than the ticket customer. 
Maybe I need to correspond with a service representative of a manufacturer. I 
want to keep this correspondence within the ticket and naturally I use the 
reply function of the ticket and enter the address of the third party.

When they answer and I want to answer back, I get a "To <address> replaced with 
database email" and the reply to the third party is directed at the customer of 
the ticket.

Is there any way to stop this behaviour?


--
Lars Jørgensen
Netværksadministrator
Gyldendal A/S
Tlf. 33 75 57 95

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/