Re: [otrs] replaced with database email

[Nils Breunese (Lemonbit)]

Lars Jørgensen wrote:

Sometimes we need to send emails to other people than the ticket
customer. Maybe I need to correspond with a service representative
of a manufacturer. I want to keep this correspondence within the
ticket and naturally I use the reply function of the ticket and
enter the address of the third party.

It might be better to open a separate ticket for the communication
with the third party and link the tickets in OTRS.

Nils Breunese.
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/