Re: [otrs] replaced with database email

[Klaus Bruno]

Hi Lars

We use two tickets which are linked in parent / child relation. The parent 
ticket is the ticket we communicate to our customers, the child is the ticket 
we communicate to a supplier (e.g. to get a bugfix). Doing so we have always 
the right to: addresses and never an answer sent to the wrong party.

regards,
Bruno


-----Original Message-----
From: [EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of Lars Jørgensen
Sent: Monday, June 23, 2008 11:10 AM
To: 'User questions and discussions about OTRS.org'
Subject: [otrs] replaced with database email

Hi.

Sometimes we need to send emails to other people than the ticket customer. 
Maybe I need to correspond with a service representative of a manufacturer. I 
want to keep this correspondence within the ticket and naturally I use the 
reply function of the ticket and enter the address of the third party.

When they answer and I want to answer back, I get a "To <address> replaced with 
database email" and the reply to the third party is directed at the customer of 
the ticket.

Is there any way to stop this behaviour?


--
Lars Jørgensen
Netværksadministrator
Gyldendal A/S
Tlf. 33 75 57 95

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