[otrs] OTRS SLA Reporting

[Alistair McGlinchy]

Hi,

I have recently started using OTRS and can quickly generate a report showing
how many tickets were in each SLA. However I can't see how to separate them
in to which ones passed or failed the SLA.

If that isn't possible is it possible to get average and maximum ticket
duration times (close time - open time).

Any clues would be gratefully appreciated.

Cheers

Alistair

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