Re: [otrs] "You have 1 new message !" warning

[Laurent Minost]

Hi Ali,

Thanks for your reply.

But then what is the utility of this function then please ?

When I go to locked tickets and Unlock the only one Ticket I have
locked, the New Message "Folder" in the top left corner of my Agent
frontend is updated to 0 BUT when I lock the ticket again to work on it,
the same New Message "Folder" come back to 1.
So the problem is still there : how to make this new message READ
without unlocking my ticket, I don't need to have one New Message per
Locked Ticket as I will only need to check the number after Locked
Ticket to have this information !? :)

Laurent


Ali, Mustaqil M a écrit :

I believe that this happens when you have locked tickets that aren't
closed. (Confusing, locking != closing)

Go to the top right where it reads "locked messages" and from there,
unlock the messages listed there as need be.

-----Original Message-----
From: [EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of
Laurent Minost
Sent: 25 June 2008 14:57
To: User questions and discussions about OTRS.org
Subject: [otrs] "You have 1 new message !" warning

Hi,

Does anyone know what is the action to do on a ticket to avoid having
continuously the message displayed "You have 1 new mlessage !" under

the

Agent frontend please ?

It does not seem to disappear by it self even after zooming/read the
last ticket followup ... Why ? Is there any configuration directive for
this behaviour please ?

Thks.

Best regards,

Laurent MINOST
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