Nils Breunese (Lemonbit)
Wed, 25 Jun 2008 10:17:40 -0700
Laurent Minost wrote:
Does anyone know what is the action to do on a ticket to avoid having continuously the message displayed "You have 1 new mlessage !" under the Agent frontend please ?It does not seem to disappear by it self even after zooming/read the last ticket followup ... Why ? Is there any configuration directive for this behaviour please ?
As long as you don't take any action (e.g. closing it, adding a note to the ticket and setting a pending reminder, etc.) OTRS will report it as a new message that needs taking care of. Viewing it is not enough.
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/