[otrs] Access Denied - Customer User

[Dale Shaw]

Hi
 
I have a few clients where I receive calls from my Customer Users and it’s 
working fine.  Each Customer User is linked to a Customer Company.
 
However, when a user logs in via Customer.PL they can only access their own 
tickets.  If they try to access other users tickets they get an Access Denied – 
which is OK except for ‘super users’ at the Customer that want to see all 
ticket details.
 
I have tried enabling the Customer Group support and that didn’t seem to do 
what I wanted.
I have tried adding the second CustomerIDs field that was mentioned somewhere 
(to give them access to multiple Customers) and that did not seem to work 
either.
 
It’s OTRS 2.2.6
 
I know it’s going to be something little that I am missing but I just cannot 
see it.
 
Many thanks for your help
 
Dale Shaw
Auckland, New Zealand
 
 
 
 
 
 
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