Re: [otrs] Access Denied - Customer User

[Mike Alsweiler]

Kia ora fellow kiwi!

Dale, I think you may be descirbing the exact same issue I posted on the
board a couple of days back... Turned out it was classified as a bug, check
it out at http://bugs.otrs.org then search for Bug ID 2870. Read the
comments at the bottom of the page, there is a very simple fix described in
one of them.

Regards
Mike


2008/6/26 Dale Shaw <[EMAIL PROTECTED]>:

>  Hi
>
>
>
> I have a few clients where I receive calls from my Customer Users and it's
> working fine.  Each Customer User is linked to a Customer Company.
>
>
>
> However, when a user logs in via Customer.PL they can only access their own
> tickets.  If they try to access other users tickets they get an Access
> Denied – which is OK except for 'super users' at the Customer that want to
> see all ticket details.
>
>
>
> I have tried enabling the Customer Group support and that didn't seem to do
> what I wanted.
>
> I have tried adding the second CustomerIDs field that was mentioned
> somewhere (to give them access to multiple Customers) and that did not seem
> to work either.
>
>
>
> It's OTRS 2.2.6
>
>
>
> I know it's going to be something little that I am missing but I just
> cannot see it.
>
>
>
> Many thanks for your help
>
>
>
> Dale Shaw
>
> Auckland, New Zealand
>
>
>
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> => http://www.otrs.com/
>



-- 
Mike Alsweiler
Advanced Metering Manager
Formway Metering Services

phone +64 9 580 1182  |  mobile + 64 21 464 949
email [EMAIL PROTECTED]  |  skype mikealsweiler

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