Lars Jørgensen
Fri, 27 Jun 2008 01:56:15 -0700
Hi Bruno, > If you want that only OoO replays cannot reopen closed > tickets but normal answers can and OoO replays are welcome to > not closed tickets... I think this can be hard to realize. That's what I was shooting for. I'll just tell the agents that it's not possible :-) -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/