Re: [otrs] Theme Not Working

[Steve Rizkalla]

This worked thank you Luca!

Steve

 

________________________________

From: [EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of Luca Maranzano
Sent: Thursday, June 26, 2008 11:29 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Theme Not Working

 

No, from the Admin section (you must be an administrator), click on Sysconfig, 
select the Framework Group, then "Core" on the right panel.

HTH,
  --luca



On Thu, Jun 26, 2008 at 5:23 PM, Steve Rizkalla <[EMAIL PROTECTED]> wrote:

Is sysconfig the admin tool 
http://localhost/otrs/index.pl?Action=AgentPreferences  ? If so, yes I changed 
it to the new theme. All permissions seem fine to me now.

 

 

 

________________________________

From: [EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of Luca Maranzano
Sent: Thursday, June 26, 2008 11:14 AM


To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Theme Not Working

 


>From sysconfig did you change the DefaultTheme?

HTH,
    --luca

On Thu, Jun 26, 2008 at 4:56 PM, Steve Rizkalla <[EMAIL PROTECTED]> wrote:

I fixed the permissions and still nothing. Should I redo the sql script? In the 
administration, our new theme is definitely selected. I make a simple change to 
the header and nothing happens....

But wait... when I make a change to the header in the Standard directory file, 
the change takes effect.

So it seems the proper theme is selected in administration but it really isn't.

Still checking......

Steve

-----Original Message-----
From: [EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of Shawn Beasley
Sent: Thursday, June 26, 2008 9:16 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Theme Not Working

Hi Steve,

> Hi everyone, I've created a new theme and it isn't working. Here's what
> I did....
>
>
>
> OTRS v2.2.7 on Redhat EL 5 fully updated
>
>
>
> cp -r /opt/otrs/Kernel/Output/HTML/Standard/*
> /opt/otrs/Kernel/Output/HTML/Helicos

You did this as root right? cp -rp would have been better. Check your
file permissions. Re-run ./SetPermissions.sh or modify the permissions
per hand. This should fix your problem.

>
> vi'ed the following two files to change the words COMPANY NAME and
> FOOTER to the company name.
>
>
>
> Made the change in mysql
>
>
>
> Selected the new theme within the admin tool
>
>
>
> Still don't see the theme.

Hope I could help!

((enjoy))

--
Shawn Beasley

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