otrs  

[otrs] external customer backend with filter

Markus Nagel
Fri, 27 Jun 2008 12:35:58 -0700

Hi all,
I've figured out how to set up an external DB Backend for customer users. It shall just have the function of a kind of address book, these customers shall not be able to login.
The external backend also is a MySQL-database on the same mashine.
What I'd like to do is filtering the amount of addresses in this address book, let's say there exists a field called "access" in the external database table and public addresses do have the entry "group" or "all", how do I configure otrs to only show those entries with "group" or "all" in the field "access". Which "key" do I use and which value should it have?
Something like CustomerUserValidFilter for LDAP-Backends perhaps?

Thanks in advance for your suggestions.

Sincerely
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  • [otrs] external customer backend with filter Markus Nagel