Re: [otrs] Format of ticket responses

[Shawn Beasley]

Hi Richard,
> 
>>> And, finally, a related question:  is there a list of all the template
>>> variables (e.g. <OTRS_CUSTOMER_REALNAME>)? I am particularly interested
>>> in finding an equivalent of <OTRS_CUSTOMER_REALNAME> that displays just
>>> the first name of the person who emails the OTRS system.
>>
>> Look here:
>>
>> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemIDp
>>
> 
> 
> I think the link above is broken.  "p" doesn't look like a valid ItemID
> and all I get is the main FAQ page.  I already looked in the FAQ, but
> searches on "variables", "user variables", "response", "responses"
> turned up no useful articles at all.
> 
> Can you at least give me a search term I should try?

FAQ# 4200186

The link is really broke, sorry! Try the faq number listed above.

-- 
Shawn Beasley

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