Re: [otrs] Customer Users <-> Company

[Shawn Beasley]

Greg Smith wrote:
> How do I assign customer users to a company?
> 

    # CustomerUser
    # (customer user database backend and settings)
    $Self->{CustomerUser} = {
        Name => 'Database Backend',
        Module => 'Kernel::System::CustomerUser::DB',
        Params => {
            # if you want to use an external database, add the
            # required settings
#            DSN => 'DBI:odbc:yourdsn',
#            DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
#            User => '',
#            Password => '',
            Table => 'customer_user',
[...]
#        AdminSetPreferences => 1,
        # use customer company support (reference to company, See
CustomerCompany settings)
        CustomerCompanySupport => 1, <<<<<<----Activate this feature
#        # cache time to life in sec. - cache any database queris
#        CacheTTL => 0,
{...[
        # default selections
        Selections => {
#            UserSalutation => {
#                'Mr.' => 'Mr.',
#                'Mrs.' => 'Mrs.',
#            },
        },
    };

When you activate this CustomerCompanySupport Feature, then you can use
the Customer Company feature which will allow you to manage your
companies seperate from your customers. Then you will have a dropdown
menu for customerid.

-- 
Shawn Beasley

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