Re: [otrs] Theme Not Working

[Steve Rizkalla]

The theme works on the logon screen but once logged in, it reverts back to the 
Standard theme. Logout and refresh and sure enough the theme changes back to 
the custom theme I created. I just edited both sets of files in the mean time. 
So my guess is there are multiple areas you change the theme. As Lars suggested 
here, I don't see any Theme selection anywhere in the personal "customer" 
account. 

 

Cheers, have a good weekend!

Steve

 

________________________________

From: [EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of Lars Jørgensen
Sent: Friday, June 27, 2008 4:29 AM
To: 'User questions and discussions about OTRS.org'
Subject: Re: [otrs] Theme Not Working

 

Hi Luca,

 

That doesn't matter as long as the user has selected a theme in their own 
settings.

 

 

-- 

Lars

         

        
________________________________


        From: [EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of Luca 
Maranzano
        Sent: Thursday, June 26, 2008 5:14 PM
        To: User questions and discussions about OTRS.org
        Subject: Re: [otrs] Theme Not Working

        
        From sysconfig did you change the DefaultTheme?
        
        HTH,
            --luca

        On Thu, Jun 26, 2008 at 4:56 PM, Steve Rizkalla <[EMAIL PROTECTED]> 
wrote:

        I fixed the permissions and still nothing. Should I redo the sql 
script? In the administration, our new theme is definitely selected. I make a 
simple change to the header and nothing happens....
        
        But wait... when I make a change to the header in the Standard 
directory file, the change takes effect.
        
        So it seems the proper theme is selected in administration but it 
really isn't.
        
        Still checking......
        
        Steve
        
        -----Original Message-----
        From: [EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of Shawn 
Beasley
        Sent: Thursday, June 26, 2008 9:16 AM
        To: User questions and discussions about OTRS.org
        Subject: Re: [otrs] Theme Not Working
        
        Hi Steve,
        
        > Hi everyone, I've created a new theme and it isn't working. Here's 
what
        > I did....
        >
        >
        >
        > OTRS v2.2.7 on Redhat EL 5 fully updated
        >
        >
        >
        > cp -r /opt/otrs/Kernel/Output/HTML/Standard/*
        > /opt/otrs/Kernel/Output/HTML/Helicos
        
        You did this as root right? cp -rp would have been better. Check your
        file permissions. Re-run ./SetPermissions.sh or modify the permissions
        per hand. This should fix your problem.
        
        >
        > vi'ed the following two files to change the words COMPANY NAME and
        > FOOTER to the company name.
        >
        >
        >
        > Made the change in mysql
        >
        >
        >
        > Selected the new theme within the admin tool
        >
        >
        >
        > Still don't see the theme.
        
        Hope I could help!
        
        ((enjoy))
        
        --
        Shawn Beasley
        
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