[otrs] connect to customer database

[Gerold Gruber]

Hi,

after using OTRS for a couple of years now (thanks
to the developing guys and those who gave the ideas
for the concepts for that nice little bunch of bits)
we want do the next step.

Without having had a look at the current docs
(blame me if you feel you must, but that in PM, please)
I'd like to ask the community:
- how can I connect to already available database with
  the master data of the customers?
  (e.g. I want the information for the customer (data
  about the company, how much revenue did we make with
  them, for how long are they customer ...) as well
  as the information about the "customer user"
  (which will only as an exception mean, the he is really
  a customer user, who can log in in the sense of OTRS)
  such as phone number an so on to be fetched from the
  in almost every company available database with the
  informations about the customers.
  In part directly show in the OTRS mask, but also
  available as link to a mask where I could get into
  the real (native) management interface for those
  data.

Can anybody follow me?

Is this possible already?
Positive/negative experiences?

Best regards

Gerold
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